For technical issues, billing, and account questions. We typically respond within one business day.
When reporting a technical issue, please include your device type, operating system version, GuardMe app version, and a short description of what happened — it helps us resolve your issue faster. You can also send diagnostic logs directly from the app via Report an Issue or Send Support Logs.
Frequently Asked Questions
How do I enable protection?
Open GuardMe and follow its setup screens. Your device will ask you to approve a VPN configuration, which GuardMe needs to check the sites you open. GuardMe will also ask you to install its certificate, so it can show a warning page instead of an error on dangerous secure sites. Protection turns on once the certificate is installed. Step-by-step guides are on our setup page.
Why does GuardMe ask to add a VPN configuration?
GuardMe uses your device's VPN interface to route DNS lookups through GuardMe's protective resolvers, so it can check the sites you visit against its threat database in real time. If you subscribe to the optional full-device VPN, all your traffic goes through GuardMe's servers, encrypted, and GuardMe keeps no traffic or browsing logs.
A site I trust is being blocked. What do I do?
When GuardMe blocks a page, the warning screen gives you the option to proceed anyway (except video-piracy sites, which GuardMe doesn't relay). Your choice is added to a daily count for that site, with nothing about who you are, which helps us find mistakes. If you believe a site is incorrectly flagged, email support@guardme.online with the site address and we'll review it.
Does GuardMe slow down my internet?
No. Checking a website against GuardMe's list of dangerous sites takes only a moment, so you shouldn't notice a difference in speed.
Is my browsing history collected?
No. GuardMe checks the name of each site you open against its danger list and keeps no history of the sites you visit. By default, for dangerous sites it keeps only the site's name and daily counts of warnings, with nothing about who you are. If you turn on Help fix false alarms in the Android or Windows app, GuardMe also checks the dangerous sites you open, with personal details removed and no device ID attached, and deletes what it keeps within 90 days. Our servers' technical logs, kept for up to 15 days to fix problems, can show which blocked site an IP address asked for. See our Privacy Policy for everything we collect.
How do I manage or cancel my subscription?
GuardMe subscriptions are bought on our website. You can manage or cancel yours from the link in your receipt email, or by contacting support@guardme.online. Need a copy of an invoice? Use the resend invoice page.
How do I uninstall GuardMe?
Remove the app the same way as any other app on your device. GuardMe's VPN configuration is removed along with the app, and your device returns to its previous network settings. On iPhone and Android, GuardMe's certificate stays installed until you remove it in Settings: on iPhone, under General → VPN & Device Management; on Android, search Settings for certificate (it's usually under Encryption & credentials → User credentials).